In the January release of Skype Operations Framework (SOF) materials, Microsoft gave us a set of Call Quality Dashboard (CQD) templates that cover various aspects of audio quality as well as client versions and devices. They also released a series of videos showing how to navigate CQD, build reports, and investigate quality issues.

Read my full article over at the Perficient Microsoft Blog:

https://blogs.perficient.com/microsoft/2017/02/creating-custom-reports-in-skypes-call-quality-dashboard/

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