Microsoft Teams is more than just a collaboration tool. It can also provide telephone services, so your users can make and receive phone calls. Another feature included in the Phone System license is using voice…
Microsoft recently released the ability to programmatically retrieve Microsoft Teams PSTN Usage records using the Graph API. This data is currently available in the Teams admin center under Analytics & reports > Usage reports >…
All issues are DNS until proven otherwise.System Administrators Everywhere When I was working on creating my last PluralSight course over Teams phone system services, I ran into a weird issue with creating resource accounts. I…
Earlier this month, Microsoft released a much anticipated feature: common area phones for Skype for Business Online. Common area phones are devices that are located in areas like lobbies, lounges, or meeting rooms. These phones…
I have ran into a particular issue a few times when activating phone numbers in Skype for Business Online Phone System. If you don’t look in the right place, you might be left scratching your…
Yesterday Microsoft announced the availability of new calling capabilities in Teams, including PSTN dialing, call history, hold/resume, speed dialing, call transfer, voicemail, and many more features. This follows Microsoft’s announcement at Ignite 2017 that Teams…
One of the nicest features released this year for Skype for Business Online is the ability to create normalization rules and group them into dial plans. Normalization rules allow replicating behavior from legacy PBXs, such…
Following up from my last post discussing how to troubleshoot audio calls using Call Analytics, this time I'm going to focus on some of the configuration options available. In order to access the Settings and…
Investigating audio issues in Skype for Business is different in Office 365 versus the on-premises server product. In the on-premises world, if you're lucky, the monitoring reports are available to look at the call or…
During the Configure Custom Policies in Skype for Business Online and Microsoft Teams session at Ignite 2017, Christian Burke presented a case study for analyzing and troubleshooting poor call quality using the Call Quality Dashboard.…