Last week Microsoft moved Skype for Business Online tenant dial plans from preview into general availability. As I have previously written about, dial plans are a great addition to those considering Cloud PBX for their organizations. Dial plans allow administrators to accommodate end-user dialing habits, such as dialing 7 digits for a local number. Dial plans not only allow customization when making outbound calls but also apply to dialing out for PSTN conferencing (the call-me-at feature). Let’s walk through creating a dial plan with a normalization rule and how it affects making calls and joining PSTN conferences.

Read my full article over at the Perficient Microsoft Blog: